Support Officer: People

Support Officer: People

Support Officer: People

  • Location

    South Africa

  • Date Posted

    2 months ago

  • Apply Before

    06 Jan, 2024


Support Officer: people

Contract type:             Permanent         

Reports to:                 Lead: people

Travel Required:        None

Position/Role : Support Officer: People 

Annual Salary of the role : R518 198 – 5 days a week

Role location: SA: Hybrid Working 

Link :   Support Officer: People 

Closing date: 06 January 2024

All applicants need to apply on our website

Are you who we’re looking for?

You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and will challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with the Frontline AIDS vision and you will inspire the same behaviour in your peers.

Key responsibilities

  1. General HR Administration
  • Maintain and update PeopleHR to ensure that all information is accurate and up to date., including starters, leavers, contract changes, salary changes, immigration requirements and records of training, 
  • Support with producing monthly management reports 
  • Manage the HR general email inbox and forward emails where appropriate to other members of the HR team
  • Maintain the online employee filing and archiving systems ensuring they conform to data protection laws.
  • Alongside the Advisor: HR, help with the administration around general contractual changes and coordination of new starter inductions. 
  • Regularly review HR processes and adapt as appropriate.
  • Where required, take minutes at Union meetings and the People and Reward Committee 
  • Update SharePoint with any relevant HR information to be shared with the organisation.
  • Be the HR Champion for new ICT systems.
  • Other HR Administration tasks as reasonably requested.

2. Finance/Budget Administration

  • Prepare the monthly payroll for checking by the Advisor or Lead: People
  • Produce a monthly establishment report for Finance
  • Manage the setup of HR services on Salesforce and payment of invoices through Business Central

3. Recruitment Administration

4. Project Support

  • Support the Head, Lead and Advisor People in any relevant project work which links to the People Strategy,  

5. Developing frontline aids culture

Frontline AIDS cultural philosophy is that Action Makes the Difference . The attitudes and approach we take at work are guided by our organisational values - Freethinker, Inspired by Difference and Firestarter - and their associated behaviours. Knowing what is expected of us every day will help Frontline AIDS to be a great place to work. 


Person Specification






Relevant graduate/CIPD qualification or equivalent experience

A broad range of HR concepts and practices (resourcing, recruitment, reward, employee relations, talent, learning and development)

A good understanding and application of UK employment law

A good understanding of South African law 



Experience of working within matrix-management structures

Project management experience

Development and implementation of HR policies

Experience of managing people related risks

Experience of advising all levels of management

Good understanding of employee relations; working with trade unions or employee representatives 

Experience working in a multi-cultural environment, valuing equal opportunities and diversity.

Experience with a wide range of HR systems and processes

Experience with change management processes including redundancy and re-structures

INGO/charity experience 



Internal communications



Risk management 





Excellent interpersonal skills, demonstrating high levels of personal integrity and professional credibility

The ability to implement pragmatic solutions that ‘add value’ to the business

Excellent computer skills, particularly MS Office package (Word, Excel, Outlook, Power point)  


Confident adopter of digital administrative systems and technologies. 


Able to analyse and present data to support people interventions,

Change agent able to cope with conflict and ambiguity

Result and solutions orientated

Good communication and influencing skills at all levels

The ability to exercise professional judgment and, if necessary, to support and implement unpopular decisions

The ability to build strong and credible relationships with all stakeholders












Freethinker - encourage and support collaborative working and the sharing of knowledge across team boundaries to achieve our shared goals 


Inspired by difference - engage with colleagues and/or partner organisations and/or programme participants, ensuring they feel valued and informed


Firestarter - work with focus and pace to get the job done to a high standard, keeping internal and external stakeholders updated on how work is progressing




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