Globally, healthcare organisations have accelerated adoption of artificial intelligence (AI) with the ones still implementing frameworks planning to go live within 24 months. Hardly surprising given the improved consumer engagement that result from the technology.
 
But more than that, the challenging economic climate is seeing healthcare organisations looking for better ways to make processes more efficient, enhance their existing products and services, and lower cost. The key to this is AI that brings with it a more innovative environment to automate manual, error-prone processes, and introduce a sophisticated layer of analytics that can deliver new insights to the wealth of data already available.
 
These platforms use algorithms and machine learning to analyse and interpret data, while empowering the healthcare organisation with the means to provide more personalised customer experiences. Understanding people at an individual level means being able to enhance the relationship and identify high value leads. After all, at its core a healthcare provider must deliver effective treatment that improves the quality of life.  This is where AI can be used to enhance the quality of data and therefore optimise how people are cared for.
 
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