South African Finance Minister Tito Mboweni recently said that communities and businesses are becoming increasingly intolerant of municipalities that can neither deliver basic services nor conduct their administration effectively.
With lack of employee capacity being one of the root causes of poor service delivery, Kyle Oosthuizen, COO at Blue Robot, believes that chatbots could be a solution.
Advantages to Chatbots
“Chatbots offer municipalities a way to bring services to more people faster, more efficiently and more cost-effectively. Anyone who has ever had to apply for anything from a municipal or government department such as a driver’s licence, grant or permit, would know how tedious it is to have to manually fill out forms, especially with some applications requiring duplicates,” Oosthuizen says.
“Chatbots could be used to help complete these forms from the comfort of one’s home as well as to schedule an appointment should it be necessary to appear at the department in-person which could help to reduce lengthy waits in queues.”
To read more on the article titled “Are Chatbots the Answer for SA’s Service Delivery Woes?” click here.