The accelerated digitisation of 2020 has seen a rapid increase in the adoption of digital products and services, creating a surge in customer touchpoints that has caused an exponential data explosion. By 2025 the volumes of data that human and machine interactions produce will double every 12 hours.
Global research from Boston Consulting Group shows 80% of businesses believe digital was central to recovering from 2020’s economic slowdown, with recent McKinsey research revealing that best-in-class companies are driving revenues and cost efficiencies through increased automation.
“Because the ERP market has matured and the solution set has transformed, these business technologies are back in the boardroom with the Chief Executive Officer, gaining renewed respect for their ability to integrate, automate and fuel cross-company collaboration,” says Stephen Howe, the co-founder and joint chief executive officer of Times 3 Technologies, a nationally-based IT company that specialises in software and systems that modernise, automate and transform enterprises.
“The research tells us that 30% of companies navigate successful digital transformations, and on the ground we’re seeing what separates the winners from the laggards. The top performers lean deeply into transformation by making smart technology choices, and carefully pivoting business models and processes to align with this,” says Howe who adds that these companies change customer service into customer experience.
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