The need for a better, faster, more user-friendly, innovative and efficient way of meeting beneficiaries’ needs is behind the National Lotteries Commission’s (NLC’s) launch of a new Digital Innovation Hub to internal and external stakeholders on 31 March.
Thabang Charlotte Mampane, Commissioner of the NLC says, “From the start of the Covid-19 pandemic, the NLC proved itself agile and quick to respond to beneficiary needs, which in turn, strengthened our resolve to develop an innovation strategy that will help to build a powerful culture of innovation throughout our organisation.”
At the heart of the new strategy is the Digital Innovation Hub, which aims to ensure that the NLC:
- Remains relevant
- Expands its reach to stakeholders
- Operates efficiently
- Meets growing demand
- Reduces cost of operations
- Stays abreast with international and local innovation trends
- Grows its brand reputation and impact
The Digital Innovation Hub is designed to deliver a multi-faceted platform that will engage all stakeholders and inspire innovation within the NLC.
Mampane adds, “Taking this bold step into a future of innovation is a proud moment for the NLC. The nature of our business is dynamic, and with this game-changing new initiative, we are looking for wide-ranging new and revitalised products, services and solutions across the spectrum of our business, including our processes, structures, models, culture, brand positioning, stakeholder experiences, and communication distribution channels. We’re open to ideas that offer real improvements and enable the NLC to adapt to the changes that South Africa’s future holds.”
To read more on the article titled “NLC launches innovation hub to improve digital service offering” click here