Kenyan medical staff critique impact of printing tech on services

Kenyan healthcare professionals are concerned that inefficient printing technology contributes to major productivity losses, according to a recent study. 

Epson, a Japanese global technology business, conducted research in Africa, the Middle East, and Europe to shed light on the serious impact of malfunctioning printers in healthcare.

The company commissioned the study, which was conducted by independent market research agency Coleman Parkes among 3,400 healthcare workers in 28 countries from July to November 2023. The survey targeted Europe, the Middle East, and Africa.

Epson announced survey findings to Kenyan professionals yesterday at the Hyatt Regency Hotel Westlands in Nairobi, the country's capital.

According to the report, 79% of healthcare personnel admit to losing significant amounts of time owing to bad printers, and there are little to no improvement strategies in place.

Also, it says about 95% of respondents felt that such delays have a detrimental influence on many aspects of healthcare delivery, including sharing information, updating patient records, and scheduling appointments. 

This inefficiency largely affects the updating of patient records, which is crucial for keeping accurate and timely healthcare data, according to the company.

“This study highlights a critical link between technology and healthcare efficiency that cannot be ignored. By transitioning to more advanced, maintenance-free printing solutions, healthcare facilities can greatly enhance productivity and patient care," according to Mukesh Bector, Epson's Regional Head for East and West Africa.

Epson Europe's James Osborne pointed out the need of IT departments taking proactive measures in healthcare organizations. 

He said: "It's crucial for healthcare leaders and IT managers to respond to these findings by upgrading their printing infrastructure, thus supporting better patient outcomes and operational efficiency."