Tshililo Netshiombo

Information technology

Pc training and college - (2011 - 2011)

Further Education and Training Certificate

IT Technical Support

NQF Level 4

Why study IT Technical Support NQF Level 4?
Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. IT Technical support staff therefore play a crucial role in ensuring the correct running and maintenance of IT systems.

IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.

Who should study this course?
Anyone wanting to be a qualified as an entry-level Technical Support professional with a good fundamental knowledge of the Information Technology field should study this course.

Careers available for IT Support include:

IT Technician
Network Technician
Server Administrator
Data Centre Administrator
Help Desk Support

Course Outcomes
At the end of this IT Technical Support NQF Level 4 qualification a learner will be able to:

Communicate knowledgeably with IT staff & users of information systems.
Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
Demonstrate problem solving abilities within the technical environment.
Demonstrate an understanding of Computer Technology Principles.
Select and use equipment used in computing and networking environments.
Work effectively as a team member within a support team.
Carry out, under supervision, one or more of the following skills:
Hardware and Infrastructure Support for Personal Computers
Hardware and Infrastructure Support for Office Products
Data Communications and Network Support

Information technology system support

Titan trades technology - (2014 - 2014)

Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.

- Understand the role of technology in the business context.

- Demonstrate basic application support skills

- Demonstrate operating system support skills

- Demonstrate network support skills

- Relate business problems and information technology solutions

- Demonstrate appropriate technical reporting skills

- Demonstrate appropriate customer care in the context of IT support

- Function appropriately in a change management process within a support team

- Demonstrate hardware support skills for server computers

- Demonstrate an understanding of Systems Support contextualised within a selected work area

Data capture (HIV and TB)

ANOVA health institute - (2016 - 2023)

Capture Patient’s information into all Database Platforms, e.g., TIER.Net and other DoH Database Applications.
Carry out Data quality Assessments and Audits with close Guidance from M&E Officer.
Conduct monthly Data validations using prescribed Tools on collected Data from DHIS, Tier.net and TB modules /ETR/Redcap.
Assist facility Data Capturers in populating run-charts for DIP elements.
Update tracing outcomes from CHWs and CLOs on the defaulter tracing tool.
Coordinate and collect ad-hoc and routine weekly Data from facilities by all Anova Team Members in the sub-District.