About Company

NON-PROFIT  OPERATIONS  MANAGER: 

Qualifications:

• Proven experience in retail operations management, preferably within the charity or nonprofit sector.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficiency in inventory management and financial analysis.
• Exceptional interpersonal and communication skills.
• Passion for the organization's charitable mission and values.
• MS Office and Powerpoint literacy.
• Excellent communication skills.
• Valid Code 8 Drivers Licence
• Clear criminal and credit record

Responsibilities:

Store Management

• Lead, mentor, and guide store managers and staff to ensure a cohesive and motivated team.
• Implement and maintain operational standards, including visual merchandising, inventory management, and customer service excellence.
• Monitor daily store activities to ensure compliance with policies and procedures.
• Conduct regular store visits to assess performance and provide guidance for improvement.

Inventory and Stock Management :

• Oversee inventory control processes, including receiving, pricing, and organizing donations.
• Monitor stock levels, analyze sales trends, and adjust inventory levels accordingly.
• Coordinate stock transfers between Stores and the Distribution Centre to optimize product availability.
• Plan and coordinate the collection of stock donations. 

Financial Management:

• Develop and manage budgets for individual stores, tracking expenses and revenue.
• Analyze sales data and financial reports to identify opportunities for growth and cost optimization.
• Collaborate with the administration department to ensure accurate and timely financial reporting.

Community Engagement:

• Build and maintain strong relationships within the stakeholder community to foster support and partnerships.
• Collaborate with marketing and outreach teams to promote charity shop initiatives and events.

Staff Management:

• Recruit, train, and onboard new store managers and staff.
• Provide ongoing training and development opportunities to enhance employee skills and performance.

Health and Safety Compliance:

• Ensure all stores adhere to health and safety regulations and maintain a safe shopping environment.

Performance Analysis:

• Monitor store performance metrics and key performance indicators (KPIs) to assess progress toward goals.
• Implement strategies to improve store efficiency, customer satisfaction, and revenue generation.

Application Process: Interested candidates are invited to submit their resume, cover letter, and references humanresources@ruralchild.org.za.    Please include "Operations Manager - Charity Shop" in the subject line. Only shortlisted candidates will be contacted for interviews.