Information and Communication Technology Specialist

                      Job Advertisement

Information and Communication technology

The International Committee of the Red Cross (ICRC) is a humanitarian organization that provides protection and assistance to people affected by armed conflict and other situations of violence worldwide. ICRC employs more than 20,000 staff and is present in 80 countries. The ICRC Regional Delegation for Southern Africa is looking for a suitable candidate to fill the following vacancy at its regional office in Pretoria:

Information and Communication Technology Specialist

Information and Communication Technology (ICT) Specialist manages and organizes all ICT systems and services in all ICRC sites/countries covered by Pretoria Regional Delegation. S/he assists in designing and installing ICT infrastructure based on defined standards and recommendations from his technical hierarchy.

Description of the role:

The incumbent performs the following duties:

1. Installs, maintains, fixes, and monitors ICT equipment independently according to ICRC guidelines.

2. Handles ICT-related queries or escalates queries as per agreed workflow and policies as part of the global support services.

3. Ensures regular updating of ICT inventory and maintenance of appropriate stock levels.

4. Ensures that existing ICT infrastructure is functional and carries out regular maintenance.

5. Ensures that global/country-level ICT policies and procedures are implemented and followed.

6. Ensure end-users are trained, advised and well-informed on the ICRC's ICT systems.

7. Maintains ICT stock and inventory and carries out regular physical checks. 

8. Drafts and updates technical documentation for all IT equipment.

9. Ensures regular rotation of the Server and the maintenance of backup devices. 

10. Provide IT set-up and onboarding of new staff for the Pretoria office.

11. Ensures optimal information management and sharing within the delegation in line with internal guidelines and full respect for confidentiality principles.

Desired Profile - Minimum required qualification & experience:

1. Bachelor’s degree or equivalent in IT or equivalent in IT, electronics, computer science or similar field.

2. 3–4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).

3. Good command of spoken and written English.

4. Working knowledge of French or Portuguese an asset. 

 We seek someone responsible, organized, and with a good sense of teamwork, initiative, and respect for ICRC values. The selected candidate should be able to work autonomously and show initiative. 

Please submit your application: CV, cover letter, and copies of qualifications by electronic mail with the mention in the subject “application to the position of Information and Communications Technology Specialist to: pre_hr_services@icrc.org.

Only applications with all required documentation will be considered:

Only short-listed candidates will be contacted, if you do not receive any communication within 2 weeks after the closing date, please regard your application as being unsuccessful. The last date for receiving applications is 03 September 2024. The start date is 01 October 2024. Candidates must be South African citizens or hold a valid South African work permit.